Last updated: August 15, 2026
You may cancel an order in the App as long as it has not yet been dispatched for delivery. Once an order has been picked, packed and dispatched, it can no longer be cancelled from your side. Any amount already paid for a cancelled order will be refunded in line with Section 4 below.
We reserve the right to cancel any order, in whole or in part, due to stock unavailability, pricing errors, technical issues or suspected fraud. If we cancel an order after payment, the full amount will be refunded in line with Section 4 below.
If you receive a damaged, defective or incorrect item, please report it within 24 hours of delivery — either by raising a return request in the App or by writing to support@aruundoorstep.com with your order ID, a description of the issue and clear photographs of the item. Reports made after 24 hours of delivery may not be eligible for a refund. Where applicable, we may arrange a pickup of the returned item.
Refunds are processed only after verification of your claim by our support team. Because we currently accept Cash on Delivery (COD) and Pay at Pickup, we do not hold your card or UPI details. Approved refunds are therefore issued as a bank transfer or UPI transfer to the account you provide, or — where online payment was used — to your original payment method once online payments are available.
Once approved, refunds are initiated within 5–7 business days. Depending on your bank or payment provider, it may take a few additional days for the refunded amount to reflect in your account.
Items that are damaged or spoiled due to mishandling after delivery, items that are no longer in their original condition, or items that have been consumed or partially used may not be eligible for a refund. Perishable items are eligible only when reported within the 24-hour window described above.
If an order cannot be delivered because the delivery address is wrong, no one is available to receive it, or the address is outside our delivery zone, we will attempt to contact you. If the order remains undeliverable, it will be returned to the store. For prepaid orders, a refund (net of any delivery charges) will be processed as described in Section 4.
For any questions about cancellations or refunds, please contact us at support@aruundoorstep.com or call +91 70139 44414. Our support team will be happy to help you.
Aruun Doorstep,
H.No: 4-4-21, Kammar Basthi, Hayatnagar,
Hyderabad, Rangareddy, Telangana – 501505